Summit SSS Logo

The Summit Satisfaction System is designed to provide instant and specific customer feedback

summit-sss-display

The Summit Satisfaction System is a simple yet effective enhancement to any service related business, that with one touch provides instant data on how the customers are reacting at that particular point. This can be used for a range of purposes and located in many different areas of the restaurant or establishment. The system allows for multiple units to be linked to the system, and can each have different criteria for collection. The devices have a range in size depending on their purpose and location. The messages can be changed to reflect what the target or focus is at the time. For example your service friendliness may be a target one month, then product may be a different focus. The messages can be changed as per the business needs.
A few places the touch screens can be located:

  • At the cash register
  • At the reception desk
  • At the entry and exit doors
  • In the lobby
  • In the restaurant
  • In the toilets
Negative Response Clarification

Not only does the satisfaction system record customer feedback instantly, it leads negative respondents on to subsequent screens which can narrow down what the specific reason for their dissatisfaction was. This can give information to the organisation immediately about any prevailing issue concerning customer satisfaction.

summit-sss-diagram

Summit SSS
Customisable Interface

Design of SSS screens is customizable to suit specific business and branding requirements including the type of information returned such as a rating out of 5 stars or a simple positive or negative response.

Summit SSS Insitu

The criteria and questionnaires that are built into the SSS can be managed at a local site level or from a central point like a head office. This is very simple for managers to use and update depending on the focus.

With the live information being provided, managers and staff of service organizations are able to react to current customer feedback and ensure that problem areas are address as it happens rather than at a later stage. This ability to react is a game changer for the service industry. Information now, with cutting edge customer engagement tools will enhance any service provider.

The Summit Satisfaction System can produce reports in different formats depending on the clients needs. The reports can be found on a back office computer, your smart phone or tablet. We make it easy to connect with your satisfaction information at the touch of a button throughout the world.

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Phone USA:
+ 1 857 400 0034
Phone Rest of the World:
+ 61-3-9798-2512
sales@summitqsr.com
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