Not only does the satisfaction system record customer feedback instantly, it leads negative respondents on to subsequent screens which can narrow down what the specific reason for their dissatisfaction was. This can give information to the organisation immediately about any prevailing issue concerning customer satisfaction.
Design of SSS screens is customizable to suit specific business and branding requirements including the type of information returned such as a rating out of 5 stars or a simple positive or negative response.
The criteria and questionnaires that are built into the SSS can be managed at a local site level or from a central point like a head office. This is very simple for managers to use and update depending on the focus.
With the live information being provided, managers and staff of service organizations are able to react to current customer feedback and ensure that problem areas are address as it happens rather than at a later stage. This ability to react is a game changer for the service industry. Information now, with cutting edge customer engagement tools will enhance any service provider.
The Summit Satisfaction System can produce reports in different formats depending on the clients needs. The reports can be found on a back office computer, your smart phone or tablet. We make it easy to connect with your satisfaction information at the touch of a button throughout the world.